Charitable donation
As a registered charity we rely on charitable donations to support our work, and we have always had incredible support from dedicated members of the public who fundraise for us.
As members of the Fundraising Standards Board we follow the Institute of Fundraising’s Code of Fundraising Practice and comply with the key principles embodied in the Code.
If you are a business you can also support us by making ParalympicsGB your charity of the year. This is a fantastic way to demonstrate your company’s corporate responsibility and it will also make your team feel like they are making a real difference to Paralympic sport in the UK. We have lots of ideas on how this could work and how you can make the most of an association with ParalympicsGB. Email us at fundraising@paralympics.org.uk if you would like to explore this further.
Please note that ParalympicsGB does not appoint fundraisers to undertake street or house-to-house collections on our behalf. If you experience any issues with people on the street asking for money on behalf of ParalympicsGB or to support Paralympians please contact us on fundraising@paralympics.org.uk.
Our charity number is 802385 (England/Wales).
Making an online payment to ParalympicsGB via Virgin Money Giving
- Sending a cheque payable to ParalympicsGB to: Fundraising Officer, ParalympicsGB, 101 New Cavendish Street, London, W1W 6XH. Please print and include the Gift Aid form with your cheque if you would like us to be able to claim an extra 25p from the government for every £1 you donate. And don’t forget a note to let us know a bit about you and your activity – we love to hear what our supporters are up to.
- Paying directly into our bank account at HSBC, at a branch or online. Sort code 40-37-29 account number 31447408. We can’t unfortunately claim any Gift Aid on donations that are made this way.
ParalympicsGB will only send marketing (such as email newsletters) to individuals who have opted in to receive this type of communication. If you would like to opt out of receiving our marketing communications in future you can do so via this link or through the Fundraising Preference Service: https://public.fundraisingpreference.org.uk/
ParalympicsGB is committed to being open and honest in all our dealings with supporters and donators, adhering to the Fundraising Regulator’s Code of Fundraising Practice.
It is important to us that our supporters have access to a formal feedback procedure in order to lodge a complaint if they wish to do so. As a member of the Fundraising Regulator we are committed to following their recommended procedure in regards to handling complaints - further details of which are in the button below.
If you would like to get in touch with us to give general feedback, please just email us at fundraising@Paralympics.org.uk
ParalympicsGB is committed to being open and honest in all our dealings with supporters and donators, adhering to the Fundraising Promise and the Institute of Fundraising’s Code of Fundraising Practice.
It is important to us that our supporters have access to a formal feedback procedure in order to lodge a complaint if they wish to do so. As a member of the Fundraising Standards Board (FRSB) we are committed to the following procedure in regards to handling complaints.
Definition of a complaint
The Fundraising Regulator will deal with all complaints that are concerned with a breach of the Institute of Fundraising’s Code of Fundraising Practice or a breach of the Fundraising Promise provided that the complainant has first directed the complaint to the charity concerned but is not satisfied with the answer received.
Complaints procedure
**1) How to submit your complaint to **ParalympicsGB
Complaints with regard to the fundraising activities of ParalympicsGB can be directed to:
Email: fundraising@paralympics.org.uk Post: 60 Charlotte Street, London, W1T 2NU If your complaint is submitted via email or post it will be acknowledged in writing within 14 days and investigated within 30 days. We will advise you promptly on the outcome of the investigation.
Phone: 0207 842 5789 If your complaint is submitted over the phone we will seek to gather the facts and summarise the situation with you at the end of the call to ensure we have fully understood the complaint. If we are knowledgeable about the area of the complaint we will seek to resolve the matter with you over the phone. If we are not knowledgeable about the area of the complaint we will acknowledge your complaint in writing within 14 days and it will be investigated within 30 days. If you are satisfied with the outcome we will record the complaint and its resolution in our complaints database that is submitted annually to the Fundraising Regulator. If you are not satisfied with the outcome we will proceed as detailed in section 3 below.
2) Our internal procedure
We will always take all complaints very seriously and ensure thorough investigation is conducted. Accurate records will be kept of all investigations which have been carried out.
Once a complaint has been submitted we will establish which area of operation it relates to and consult with the relevant staff to further understand the situation. If a third party is involved, we will speak to them to gather any information about the circumstances of the complaint.
All facts and information gathered will be recorded on our official complaints database and the Chief Executive will be informed of the complaint. Where the complaint relates to fundraising we will note which area of the Code of Fundraising Practice is believed to be in breach.
A review of the complaint and all the relevant information will be conducted and a decision made on the appropriate action that should be taken. The outcome of the review will typically result in one of two options:
The complaint is justified: We will write to you within 30 days to apologise and let you know what action has been taken and how that action will help improve our fundraising practices in the future.
The complaint is not justified: We will write to you within 30 days to explain that we will not be changing our fundraising practices and give clear reasons for our position. Details of the steps that were taken to investigate the complaint will be clearly outlined to you.
3) If you are not satisfied with the resolution
If you are unsatisfied with the outcome of our investigation, you should contact the Fundraising Regulator within 2 months of receiving our response. The Fundraising Regulator will further investigate your complaint and report their findings to you within 30 days.
If you are still dissatisfied, you can request that your complaint is adjudicated by the Board of Directors for the Fundraising Regulator. Their decision will be made within 60 days and will be final. ParalympicsGB agrees to abide by decisions made by the Fundraising Regulator.
Where your complaint refers to public collections, contact:
The local authority The local police
Where your complaint refers to:
· dishonest handling of funds
· misapplication of charitable funds
· actions that contravene ParalympicsGB’s Articles of Association or charitable law
· actions that threaten to bring ParalympicsGB into disrepute
contact the Charity Commission, the regulator for charities in England and Wales, using the form here or on 0845 300 0218.
Commercial support
Our partners are tremendous supporters of the BPA and ParalympicsGB through commercial sponsorship as well as their own fundraising activity. Our Official Partners provide invaluable support to ensure we can take the best prepared team to the Games.
UK Sport
UK Sport is the Government agency responsible for investing in Paralympic (and Olympic) success. It distributes both National Lottery and UK Government exchequer funding to support the World Class Performance Programmes of National Governing Bodies, which are dedicated to identifying, developing, and supporting the training of athletes in the years leading up to the Paralympic Games. Full funding figures are available on the UK Sport website. We work very closely in partnership with the National Governing Bodies and other organisations that receive this direct UK Sport investment, however the funding to prepare and take the ParalympicsGB team to the Games is the responsibility of ParalympicsGB.
We do receive a restricted and ring fenced investment from UK Sport to support directly our athlete preparation programmes across each Paralympic four year cycle. This contributes to our overall ability to maintain a world leading Paralympic team, in particular through supporting athlete education programmes and for Rio 2016 included pre-Camps preparation and training camp in Brazil.
